fi111's Privacy Policy

To provide services on the fi111 platform, we may collect the following types of information:

1.1 Information You Provide Directly

When you register an account, use our services, or contact us, the information you provide yourself includes:

• Full name and contact details (email address, phone number)
• Date of birth (for age verification — only those aged 21 or above may use the service)
• Account username and password
• Documents required for identity verification (copy of national ID or passport)
• Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Messages and complaint details sent to customer support

1.2 Automatically Collected Information

When you use the fi111 platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Platform activity logs — login times, game sessions, betting history
• Information collected through cookies and similar tracking technologies
• User behaviour patterns — for the purpose of ensuring responsible gaming

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fi111 uses collected information only for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Operating cricket betting, live casino, slot games, and other services.
• Financial transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Identity verification and KYC: For age verification and fraud prevention.
• Security assurance: Preventing unauthorised access, fraud, and cyberattacks.
• Customer support: Providing 24/7 assistance via live chat and email.
• Responsible gaming: Identifying unusual gaming behaviour and taking necessary protective measures.
• Technical improvement: Enhancing platform performance and user experience.
• Legal compliance: Adhering to applicable laws and regulations.

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fi111 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

The minimum necessary information may be shared with trusted third parties for payment processing, identity verification, and technical services. All such partners are bound by strict confidentiality agreements and may use the information only for specified purposes.

3.2 Legal Obligations

fi111 may be legally required to disclose information to relevant authorities as part of a court order, government investigation, or legal process. In such cases, only the information legally required will be provided.

3.3 Financial Crime Prevention

Information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, and other financial crimes.

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The fi111 platform uses various types of cookies. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and process financial transactions. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings — for example, language preferences and platform customisation. Disabling them may reduce some features.

4.3 Analytics Cookies

These cookies collect information to monitor and improve platform usage. The data collected is aggregated and anonymised. You can disable these cookies from your browser settings.

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fi111 uses industry-standard security technologies and practices to protect your information:

• SSL/TLS encryption: All data transferred between the platform and your device goes through encrypted channels.
• Data encryption: Stored sensitive information — particularly passwords and financial data — is kept in encrypted form.
• Access controls: Only authorised personnel can access specific data, and all access is logged.
• Regular security reviews: Security audits are conducted regularly to identify potential vulnerabilities.
• Firewalls and intrusion detection: Advanced technology is used to prevent unauthorised access attempts.
• Staff training: All staff receive regular training on data protection and privacy.

However, no method of transmitting or storing information over the internet is completely secure. Although we always strive to ensure protection in line with industry standards, absolute security cannot be guaranteed.

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fi111 retains your information only for as long as necessary:

• Active account: For the entire duration that your account remains active.
• After account closure: Information required for legal obligations, financial records, and dispute resolution is retained for a defined period.
• Transaction data: Records of financial transactions are retained in accordance with legal requirements.
• Communication records: Records of conversations with customer support are retained for a specified period.

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

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As a user of the fi111 platform, you have the following rights:

7.1 Right to Access

You may request a copy of the information fi111 holds about you at any time. It will be provided within a reasonable period of receiving your request.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request that it be corrected. Contact us via live chat or email.

7.3 Right to Erasure

In certain cases you may request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.

7.4 Right to Restrict Processing

In specific circumstances you may request that the processing of your information be restricted — for example, when the accuracy of the information is in dispute.

7.5 Right to Data Portability

You may request your information in a machine-readable format. This gives you the option to use the data elsewhere if needed.

To exercise any of the above rights, please contact our customer support team. We provide assistance in Bengali and English 24/7.

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The fi111 platform may occasionally contain links to third-party websites. This privacy policy applies only to fi111's own platform. fi111 is not responsible for the privacy practices of third-party websites. You are advised to read their own privacy policies before visiting those sites.

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fi111's services are intended for those aged 21 or above only. We do not knowingly collect personal information from minors. An age verification process is conducted at the time of account registration.

If we are informed that information belonging to a person under the age of 21 has been collected, we will delete it immediately and close the associated account.

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fi111 may update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users may be notified of significant changes via email.
• Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy.

We recommend reviewing this page regularly so you stay informed about the latest policy.

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fi111 processes transactions via bKash, Nagad, Rocket, and bank transfer. We take special precautions to protect your financial information:

• fi111 does not store sensitive payment information such as mobile banking PINs or bank passwords.
• Payment gateways are used to process transactions, and these gateways comply with their own separate security standards.
• All financial transactions are conducted through encrypted channels.
• Suspicious transactions are automatically detected to prevent fraud.

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If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact our customer support team.