fi111 Q&A Centre

At fi111 you can request a cooling-off period at any time. It temporarily disables betting on your account for a set period. To do so, contact us via live chat or email [email protected]. Our team will process your request promptly and keep the account inactive until the specified time is up.

Self-exclusion is an important responsible gaming tool. If you feel that gambling is having a negative impact on your life, email [email protected] or tell us directly in live chat: "I want to self-exclude". Our support team will close the account within 24 hours, and opening a new account will not be possible during that period.

If you or someone you know is struggling with excessive gambling, it is recommended to consult a mental health specialist or counsellor in Bangladesh. fi111 always supports responsible gaming, and our support team will help you take the right steps. For more details, visit our responsible gaming page.

Yes, fi111 allows you to set a deposit limit. You can define a maximum deposit amount for yourself on a daily or weekly basis. Once set, the limit cannot be increased — only decreased — which helps you manage your finances. Contact live chat for help with the setup.

If you notice that you are spending beyond your budget, losing focus on family or work, feeling the urge to keep playing to recover losses, or finding it impossible to stop — these are early signs of problematic gambling. In that case, take a break and, if needed, speak with our support team.

The minimum withdrawal from fi111 is ৳500. Withdrawal methods include bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla, BRAC Bank, Sonali Bank, and other major banks). When you apply through the correct method, the money reaches your mobile wallet or bank account within 30 minutes to 3 hours.

The withdrawal process at fi111 runs 24 hours a day, 7 days a week. Withdrawal requests made at night or on Fridays and Saturdays are processed the same way and are generally completed within 30 minutes to 3 hours. For bank transfers, there may be a slight delay depending on the bank's own business hours.

To withdraw winnings from a bonus, you must first meet the wagering requirement. At fi111, the wagering requirement for the welcome bonus is 15 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to place ৳15,000 in bets — only then will the winnings from the bonus become withdrawable. Wagering is calculated on the bonus only; the deposit amount is not counted.

A "Pending" withdrawal status usually means our team is reviewing it. If more than 3 hours have passed and the money has not arrived, contact us via live chat or email [email protected]. Providing the correct account number and payment method will help resolve the issue faster.

The minimum deposit at fi111 is ৳100 for all payment methods. That means you can get started with just ৳100 via bKash, Nagad, Rocket, or bank transfer. If you deposit ৳1,000 for the first time, you will receive a 100% bonus — giving you a total balance of ৳2,000 to start playing with.

Depositing with bKash at fi111 is very straightforward. Log in to your account, go to the deposit section, select bKash as the payment method, enter the amount, and complete the bKash payment as instructed. The deposited amount is usually added to your account within a few minutes. The minimum is ৳100.

Deposits are normally reflected in your account within a few minutes. However, network issues or a temporary delay in the payment gateway may cause a short wait. If more than 15 minutes have passed, contact us via live chat with your transaction ID or reference number. Our team will verify and resolve the matter quickly.

fi111 supports the most popular payment methods in Bangladesh. These are: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Sonali Bank, and other major banks). The minimum deposit is ৳100 for all methods, and the process is fully secure.

Yes, the Nagad deposit process is just as easy and fast as bKash. On the deposit page, select Nagad, enter the amount, and confirm the payment through the Nagad app or USSD code. The minimum deposit is ৳100 and the money is added to your account within a few minutes.

The most popular markets in BPL and international cricket including the T20 World Cup are: match winner (who will win), toss winner, top batsman, top bowler, runs in an over, and total runs in an innings. Markets like time of first wicket, number of sixes, and number of fours are also available — making each match more exciting.

Decimal odds are easy to read. For example, if a team's odds are 2.50 and you bet ৳100, you will receive ৳100 × 2.50 = ৳250 if you win — this includes your original stake, so your profit is ৳150. Higher odds mean a bigger potential win but a lower chance of winning. At fi111, all odds are displayed in decimal format.

Yes, fi111 offers in-play or live betting. You can place bets on various markets while the match is in progress, and the odds change in real time. This is especially popular in BPL and T20 matches, as the situation shifts after every over — and placing a bet at the right moment can lead to a big win.

Yes, combining multiple selections into a single bet is called an accumulator or "multiple bet". Example: Bangladesh wins the Bangladesh vs India match, and a specific team wins another match on the same day — if both are correct, the odds multiply. The risk is higher, but the potential reward is much greater as well.

Absolutely. fi111 covers BPL as well as IPL, the ICC T20 World Cup, the ODI World Cup, the Asia Cup, and other international cricket tournaments. You can also bet on football (FIFA, Premier League) and kabaddi. Full market details for all events are available in our cricket section.

fi111 works well on all modern devices — Android smartphones, iPhones (iOS), tablets, and desktops or laptops. Any updated browser (Chrome, Firefox, Safari, Edge) will give you full access to the site. There is no need to install a separate app — all features are available directly in the browser.

fi111 is fully optimised for mobile browsers. You can easily play games, place bets, and make transactions using touch. The site is built with a responsive design, so all buttons and menus display and work correctly even on smaller screens. The best experience is on Chrome or Safari.

If you lose connection mid-game, there is no need to worry — once the connection is restored, the game state is generally recovered automatically. For slots or live casino games, the outcome of the ongoing round is saved on the server. If there is an issue, refresh the page or let us know via live chat — our support team will verify and take the right action.

If the page loads slowly, clear your browser's cache and cookies. In Android Chrome: Settings → Privacy → Clear browsing data; in Safari: Settings → Safari → Clear History and Website Data. After clearing the cache, reload the page — in most cases this resolves the problem. You can also try switching from Wi-Fi to mobile data, or vice versa.

Yes, fi111 can be added to your phone's home screen just like an app. In Android Chrome: open the site → tap the three-dot menu on the right → select "Add to Home screen". In iPhone Safari: tap the Share button → "Add to Home Screen". This way you do not have to open the browser and type the link every time — just tap the icon to go straight to fi111.